Trigent AI ("we", "our", "us") respects your privacy and is committed to protecting the personal data of users who access or use the Trigent AI platform, including our website, web application, and related services (collectively, the "Service").
This Privacy Policy explains what information we collect, how we use it, how it is stored, and the rights you have regarding your data.
1. Information We Collect
We collect information to provide, operate, and improve Trigent AI. The types of information we collect include:
1.1 Information You Provide
Name, email address, and profile details
Authentication details (via Google, Microsoft, Apple, or OTP login)
Workspace information (business name, industry, goals)
Uploaded files such as CSV, Excel, or PDF documents
User-generated content including prompts, queries, and saved reports
1.2 Automatically Collected Information
IP address and device information
Browser type and operating system
Usage data such as pages visited, features used, and timestamps
Log and diagnostic data for security and debugging
1.3 Payment Information
Payment and billing details are processed by third-party payment providers (such as Stripe)
Trigent AI does not store credit card or payment method details on its servers
2. How We Use Your Information
We use the collected information for the following purposes:
To provide and operate the Trigent AI platform
To authenticate users and manage accounts
To analyze uploaded data and generate insights using AI models
To personalize user experience and recommendations
To process subscriptions and manage billing
To monitor usage, performance, and security
To communicate service updates, support messages, and important notices
3. AI Processing and Data Usage
Trigent AI uses artificial intelligence models to process user inputs and uploaded data.
Uploaded files and prompts are processed only to deliver requested features
Data is not used to train public AI models
AI processing may be handled by trusted third-party providers (such as Google or Microsoft) under strict contractual safeguards
Users retain ownership of their data and generated outputs
4. Data Storage and Security
Data is stored securely using industry-standard cloud infrastructure
Access to data is restricted based on user authentication and workspace permissions
We apply technical and organizational measures to protect against unauthorized access, loss, or misuse
Sensitive credentials and API keys are securely managed and never exposed to clients
5. Data Sharing and Disclosure
We do not sell your personal data.
We may share data only in the following circumstances:
With trusted service providers (hosting, AI processing, payments) strictly to operate the Service
To comply with legal obligations, court orders, or lawful requests
To protect the rights, security, and integrity of Trigent AI and its users
6. Cookies and Tracking
Trigent AI may use cookies or similar technologies to:
Maintain user sessions
Improve performance and usability
Understand feature usage and trends
You can control cookies through your browser settings.
7. User Rights
Depending on your location, you may have the right to:
Access your personal data
Correct or update inaccurate information
Delete your account and associated data
Restrict or object to certain processing activities
Request data portability
Requests can be made by contacting us at the email address listed below.
8. Data Retention
We retain user data only as long as necessary to:
Provide the Service
Comply with legal and contractual obligations
Resolve disputes and enforce agreements
Users may delete their account at any time, after which data will be removed or anonymized in accordance with applicable laws.
9. Third-Party Links and Integrations
Trigent AI may integrate with third-party services (such as Notion, Google Sheets, Slack, or social media platforms).
Data shared with third-party integrations is governed by their respective privacy policies
Trigent AI is not responsible for the privacy practices of external services
10. Children’s Privacy
Trigent AI is not intended for use by individuals under the age of 16.
We do not knowingly collect personal data from children. If such data is discovered, it will be deleted promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page
Material changes will be communicated through the Service or via email
Continued use of Trigent AI after updates constitutes acceptance of the revised policy
12. Contact Information
If you have any questions or concerns about this Privacy Policy or data practices, please contact:
Trigent AI
Email: support@trigentai.com
This Privacy Policy is designed to be transparent, compliant, and aligned with industry best practices for modern AI-powered SaaS platforms.